A host greets guests, manages the waitlist and reservations, and seats parties to keep the dining room balanced. The host stand is the first and last touchpoint for guests and a key link between the front door and the floor. Here is what the job looks like across a shift, in the order it happens.
Opening duties
- Review the day's reservations, large parties, and special notes
- Set up the host stand with menus, pens, and the seating chart
- Check the waitlist and reservation system for accuracy
- Walk the dining room and confirm tables are clean and set
- Confirm section assignments and server rotation with the manager
During service
- Greet every guest within seconds of entering
- Quote accurate wait times and update guests who are waiting
- Seat parties in rotation and balance sections
- Track table status and flag tables that need to be cleared or reset
- Answer the phone and take reservations and takeout inquiries
- Handle guest complaints at the door and bring in a manager when needed
- Keep the entrance tidy and clear of clutter
Closing duties
- Seat final reservations and confirm closing time with the manager
- Update the reservation system and record no-shows
- Straighten menus and clean the host stand
- Leave notes on guest feedback, large parties, or issues for the next shift
- Lock up the entrance and turn off the host stand equipment as directed
Weekly duties
- Review the next week's reservation book and large party requests
- Update the floor plan or seating chart if tables change
- Learn menu changes and specials so you can answer guest questions
- Meet with the manager to review waitlist accuracy and guest feedback
Writing a posting? The host job description turns these duties into a ready-to-paste template. For shift planning, try the free restaurant schedule template.