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Features/Concierge
Servestack Concierge

An AI that takes the order, on every channel, for every guest.

Each restaurant gets its own AI ordering agent — SMS, chat, voice. Customers don't download an app, they don't make an account. And the moment they've ordered from one Servestack restaurant, they're recognized at every other one.

Start free trialView pricing
5 min
From kickoff to live
0
Apps for guests to download
2-tap
Reorder for repeat guests
$0.07
Avg. cost per order to operate
Multi-channel agent

One agent. SMS, chat, voice.

Customers text your number, click the chat bubble on your site, or call the restaurant. The same Concierge handles all of them — trained on your menu, modifiers, hours, prep times, and what's 86'd in real time. Orders fire to the kitchen through your existing POS sync.

  • SMS ordering via your existing phone number
  • Web chat widget on the storefront
  • Voice — the AI picks up the line
  • Same brain, same memory across all three
Shared guest network

Recognized at every Servestack restaurant.

When a customer orders from your restaurant via the Concierge, their phone, name, saved card, address, and dietary preferences are stored on the Servestack network. The next time they hit any other Servestack restaurant — Boston or otherwise — they're already recognized. No new account. No re-saving the card. 2-tap order.

  • One guest identity across every Servestack restaurant
  • Saved card, address, allergens carry between restaurants
  • Per-restaurant order history stays private by default
  • Customer opt-in for cross-restaurant recommendations
Voice that doesn't drop calls

Never miss a phone order again.

20–40% of orders at independent restaurants still come over the phone. The Concierge picks up every call within 2 rings, takes the order with natural conversation, confirms by SMS, and fires to your KDS. No customer hears a busy signal during the lunch rush.

  • Picks up in <2 seconds, every time
  • Natural conversation — sounds like a person
  • Knows your menu, modifiers, and current 86 list
  • Hands off to staff for non-order requests
Privacy-safe by default

Identity shared, order history private.

Cross-restaurant means convenience for guests, not snooping. What's shared: contact, payment method, address, allergens. What stays at your restaurant: order history, loyalty status, your private notes. Guests opt in if they want cross-network recommendations.

  • Network shares: identity + payment + dietary
  • Restaurant keeps: order history + loyalty + notes
  • Opt-in toggle for network-wide recommendations
  • Full GDPR/CCPA compliance on day one

Ready to own every order?

Talk to our team — we'll map your POS, design your storefront, and ship it in two weeks.

Book a demoView pricing
FAQs

Frequently asked
questions

Does my restaurant get a dedicated phone number?
Yes. We provision a local phone number that customers can text or call. You can also forward your existing main line to it, so the Concierge picks up the phones you already publish.
What about complex orders — half-and-half pizzas, modifiers?
The Concierge handles modifier-heavy carts. It's trained on your full POS menu, including pairs, halves, and combo builders. It also knows your prep times so it gives realistic ETAs.
What if the AI gets an order wrong?
Every order is sent to the customer for SMS confirmation before it fires. Operators can also flag bad orders from the dashboard — the model adapts to your specific menu over time.
How does the shared guest network actually work for my restaurant?
When a guest who's ordered from another Servestack restaurant first hits your Concierge, the agent recognizes them by phone and skips the account-creation step. You get a frictionless reorder, and the guest's saved profile is pulled in. You don't see their order history at other restaurants — just their identity.
Can I see exactly what the AI said in every conversation?
Yes — full conversation logs are in your dashboard, by guest. You can also flag any AI response as off-brand or incorrect, which feeds back into your restaurant's tuning.