These Terms govern use of the Servestack platform.
Plans & billing
Monthly plans renew monthly. Annual plans renew yearly. You may cancel at any time; refunds for the unused portion are issued at our discretion.
Acceptable use
Don't use Servestack to violate laws, infringe rights, or send unsolicited communications. We reserve the right to suspend accounts in violation.
SMS & text messaging program
Servestack, on behalf of the restaurants it serves, operates a text-messaging program that sends order confirmations and updates and provides a conversational ordering assistant. By texting one of our ordering keywords, opting in on a restaurant’s ordering page, or providing your mobile number when placing an order, you consent to receive these messages at the number provided. Consent to receive messages is not a condition of any purchase.
- Program: order updates and conversational ordering from participating restaurants, powered by Servestack.
- Message frequency: varies based on your orders and activity.
- Cost: message and data rates may apply, per your mobile carrier plan.
- Opt-out: reply STOP at any time to stop receiving messages. Reply HELP for help.
- Support: email support@servestack.ai or contact the restaurant directly.
- Carriers: mobile carriers are not liable for delayed or undelivered messages.
We handle mobile information as described in our Privacy Policy. We do not sell or share mobile opt-in data or phone numbers with third parties for their marketing.
Data
Restaurants retain ownership of their guest data and menu content. Servestack provides hosting, processing, and access services under license.
Service level
Servestack targets 99.95% uptime on Scale plans. Service credits are available for verified outages per our SLA.