Servestack Inc. (“Servestack”, “we”) operates the restaurant commerce platform at servestack.ai. This Privacy Policy explains what data we collect and how we use it.
What we collect
We collect data restaurants and their guests provide when ordering: name, email, phone, delivery address, order history, and payment metadata. Payment card numbers are tokenized by our payment processors and never stored on our servers.
How we use it
- To process and deliver orders.
- To power loyalty, marketing automation, and analytics for the restaurants we serve.
- To improve and secure the platform.
SMS & text messaging
If you provide your mobile number — by texting one of our restaurant ordering keywords, opting in on a restaurant’s ordering page, or placing an order — we use it to send order confirmations, preparation and pickup/delivery updates, and to power a conversational ordering assistant. Message frequency varies based on your activity.
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Phone numbers are used only to deliver the messaging described above, and are shared only with the messaging service providers (such as our telecommunications carrier) strictly to transmit those messages on our behalf.
You can opt out at any time by replying STOP to any message, or reply HELP for assistance. Standard message and data rates may apply.
Data ownership
Guest data is owned by the restaurant. Servestack acts as a data processor. We don't resell or share data across restaurants.
Your rights
You may request access, correction, or deletion of your data at any time by emailing privacy@servestack.ai.